Support
Socialy
AI content planner for creators
Contents
This is the support page for the Socialy iPhone app. Below you will find how to reach a human, how to cancel a subscription or get a refund, how to delete your account, and answers to the questions we get most often.
If your question is not here, email support@socialyclub.app — a person reads every message.
1. Contact us
Privacy and your data
Access, correction, a copy of your data, deletion, and any data protection complaint.
We acknowledge every message within 5 working days, and aim to resolve support issues within 30 days. Data protection requests are answered within one month, as required by law — and we must acknowledge a formal data protection complaint within 30 days.
We reply in English. If you write in another language we will do our best, but English gets you a faster and more precise answer.
Reporting a bug
If you declined crash reporting when you first opened the app — which is entirely your right — we do not receive automatic reports from your device. A bug that only affects you may go unnoticed for a long time. Please tell us at support@socialyclub.app.
What helps us fix it fast:
- what you were doing when it happened, step by step;
- your iPhone model and iOS version (Settings → General → About);
- the app version (Settings → About in Socialy);
- a screenshot or screen recording, if you can.
2. Subscriptions and billing
Cancel your subscription
Subscriptions are managed by Apple, not by us. We cannot cancel one on your behalf.
- Open the iPhone Settings app
- Tap your name at the top
- Tap Subscriptions
- Tap Socialy, then Cancel Subscription
Cancel at least 24 hours before your renewal date. Inside that final 24 hours the next period has already been started by Apple, and cancelling then takes effect the period after.
Deleting the app does not cancel your subscription. This catches people out constantly — the app disappears from your phone but the billing continues. Cancel first, then delete.
After cancelling you keep full access until the end of the period you have already paid for.
Refunds
Apple processes all App Store refunds. We are not the merchant of record and cannot issue one directly.
Request a refund at reportaproblem.apple.com, or in Settings → your name → Media & Purchases → View Account → Purchase History.
If you believe you are entitled to a refund and Apple declines it, write to support@socialyclub.app. We will look at it with you and, where you are entitled to a refund under our Terms or by law, we will provide equivalent credit or arrange payment another way. Your statutory rights do not depend on which company took the payment.
Free trials
A free trial converts to a paid subscription automatically when it ends. To avoid being charged, cancel at least 24 hours before the trial's last day, using the steps above. Cancelling during a trial keeps your access until the trial ends.
Generation limits
AI generation has a real cost per use, so each plan includes a set number of content plan generations per billing period.
- Unused generations do not roll over to the next period.
- You can top up with additional credits, or move to a higher plan.
- Credits do not expire for 12 months from purchase.
Everything that is not AI generation — your pillars, calendar, task cards, idea bank, reminders — keeps working normally when you run out.
3. Your account and your data
Delete your account
- Open Socialy
- Go to Settings → Account
- Tap Delete account and confirm
Deletion is permanent. Your pillars, ideas, voice notes, transcripts, content plans and scripts are deleted or irreversibly anonymised within 30 days.
If you want a copy of your content, ask us for it first — see below. There is no export button yet, and once the account is deleted there is nothing left to send.
Deleting your account does not cancel your subscription
Apple manages billing separately. Cancel your subscription first (section 2), then delete your account — otherwise you will keep being charged for an account that no longer exists.
Get a copy of your data
There is no export button in the app yet — we are building one. In the meantime, email privacy@socialyclub.app from the address on your account and ask for a copy of your data.
We will send you your account details, pillars, idea bank, transcripts, content plans and scripts in a structured, machine-readable file. By law we have one month to do this; in practice it is usually a few days.
Ask before you delete. Deletion is immediate and irreversible, and once your account is gone there is nothing left for us to send you.
Voice notes
Voice recordings are transcribed to text and then deleted within 30 days. The transcript stays with your content until you delete it. You can delete any recording or transcript yourself at any time.
We use voice recordings only for transcription. We do not create voiceprints, do not use them for biometric identification, and do not generate synthetic voice from them.
Can't sign in
Use Forgot password on the sign-in screen. If you signed up with Sign in with Apple, use the same Apple ID — there is no separate password to reset. If you chose Apple's "Hide My Email", messages from us go to your private relay address; check that it still forwards to an inbox you read.
Still stuck: support@socialyclub.app from the email address on the account, if you can.
4. AI features
Socialy's content plans, scripts, strategy suggestions and transcription are powered by AI. We are open about how that works.
| What | Who | Where |
|---|---|---|
| Text generation, planning, scripting | Anthropic (Claude) | United States |
| Speech-to-text for voice notes | OpenAI (Whisper API) | United States |
| Everything else — your account, content, plans, style profile | Our own servers | Helsinki, Finland (EU) |
Your content is not used to train AI models. Both providers are contractually barred from using data we send them for training. We do not sell your data, and we run no advertising or tracking.
AI output can be wrong. It can invent facts, misread a trend, or produce something generic. Everything Socialy generates is marked as AI-generated, and you should review and edit it before you publish. What you publish is your responsibility.
Turning it off. Settings → Privacy → AI features disables the personal writing style profile and deletes it. The planner, calendar, pillars and reminders keep working without any AI feature enabled.
Full detail is in section 6 of our Privacy Policy.
5. Frequently asked questions
My reminders aren't arriving
Reminders are scheduled on your device, so they work without an internet connection — but iOS can still suppress them. Check, in order:
- Settings → Notifications → Socialy — Allow Notifications on, and Lock Screen, Notification Centre and Banners all enabled.
- Settings → Focus — make sure Socialy is allowed in whichever Focus mode you use, especially Sleep and Work.
- Settings → General → Background App Refresh — on for Socialy.
- Low Power Mode delays background activity. If it is on, reminders may arrive late.
- In Socialy, check the reminder is actually scheduled and not snoozed or on a rest day.
If all of that is correct and they still don't arrive, email us with your iPhone model and iOS version.
How do I cancel my subscription?
Settings → your name → Subscriptions → Socialy → Cancel Subscription, at least 24 hours before renewal. Deleting the app does not cancel it. Full steps in section 2 above.
How do I delete my account?
In the app: Settings → Account → Delete account. It is permanent and takes effect within 30 days.
Two things to do before you delete: ask us for a copy of your data at privacy@socialyclub.app if you want to keep it, and cancel your subscription separately in iPhone Settings. See section 3.
What happens to my voice notes?
They are transcribed to text, and the audio is deleted within 30 days. The transcript stays with your content until you delete it. We never use recordings for voice identification or voice synthesis. You can delete any recording yourself at any time.
I've run out of generations this month
Each plan includes a set number of AI content plan generations per billing period, because every generation has a real cost. You can buy additional credits or upgrade your plan.
Everything that isn't AI generation keeps working: your pillars, calendar, task cards, idea bank and reminders are unaffected.
Can Socialy post to Instagram or TikTok for me?
No. Socialy plans and writes your content — it does not publish it. You record and post yourself.
This is deliberate. Automated posting requires broad write access to your social accounts, and it is where most tools in this category get creators into trouble with platform rules.
Does Socialy work offline?
Partly. Reminders are scheduled on your device and fire without a connection — that is the whole point, so a reminder still reaches you on the underground.
You can also read your plans and pillars, and write text notes offline. AI generation and voice transcription need a connection, because they run on our servers. Anything you write offline syncs when you reconnect.
When will Instagram and TikTok analytics arrive?
In version 2.0. Socialy will connect to Instagram and TikTok through their official APIs, with your permission, and show your own post metrics in a dashboard.
We will not scrape, and we will never ask for your social account passwords — connection is by OAuth, and you can revoke it from the platform at any time.
Is my content used to train AI models?
No. Our AI providers are contractually barred from using data we send them for training. We may look at aggregated, de-identified usage statistics — which features get used, how often — to improve the product. We would only ever use your identifiable content to improve our own systems with your separate, specific, revocable consent, and we would ask first.
Do you have an Android app?
Not yet. Socialy is currently iPhone only. If you would like to hear when Android arrives, email support@socialyclub.app and we will let you know.
6. Legal and policies
- Terms of Use — the agreement between you and us
- Privacy Policy — what data we collect and why, including cookies and SDKs at section 17
- Sub-processors — the full list of companies that process data on our behalf, in section 9.1 of the Privacy Policy
The Terms of Use are at version 1.0 and the Privacy Policy at version 1.1. You can request any previous version at privacy@socialyclub.app.
Company details
Socialy LTD, registered in England and Wales Company number 17184561 Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom ICO data protection registration: ZC225722 EU representative under Article 27 GDPR: Aerva OÜ, Veskiposti tn 2-1002, Kesklinna district, Tallinn, Harju county, 10138, Estonia — gdpr@logicllab.com
Complaints
Tell us first — support@socialyclub.app for service issues, privacy@socialyclub.app for anything about your personal data.
If we cannot resolve a data protection complaint, you can complain to the UK Information Commissioner's Office at ico.org.uk, or to the supervisory authority in your own EU country.